Privacy Policy
Current as of July 2026.
1. Kindred State's commitment to privacy
1.1 Kindred State is committed to safeguarding the privacy of our clients and is bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Australian Psychological Society (APS) Code of Ethics, which uphold strict standards around privacy, professional conduct, and confidentiality.
1.2 All efforts will be made to ensure information shared in group settings is handled in accordance with these ethical standards.
2. Confidentiality within group coaching and workshops
2.1 All group coaching and workshop sessions are conducted in an environment where participants are encouraged to share openly and respectfully.
2.2 Confidentiality of individual contributions is encouraged and expected within the group.
2.3 Kindred State cannot guarantee that other participants will maintain confidentiality. Participants are reminded to use discretion and to respect the privacy of others at all times.
3. Practitioner confidentiality
Kindred State will not disclose any personal information shared by participants during a program or engagement to third parties, including the contracted organisation, without the participant's explicit consent, except in the following circumstances:
3.1 Where disclosure is required or authorised by law, including by subpoena, court order, or statutory reporting obligation;
3.2 Where there is a serious risk of harm to the participant or to another person;
3.3 Where misconduct, unlawful activity, or serious ethical concerns are disclosed.
3.4 In any of these circumstances, only the minimum information necessary is disclosed.
4. Organisational feedback
4.1 Kindred State may provide high-level summaries to the contracted organisation about general group engagement, participation, and common themes emerging during a program.
4.2 These summaries will not contain any personally identifiable information unless prior written consent has been provided by the relevant individuals.
4.3 Where an engagement includes individual assessment or profiling, individual results are shared with the contracted organisation only under a separate, signed sharing consent completed by the individual after they have received their own results. Kindred State does not disclose who has, or has not, chosen to share.
5. Collection and use of participant information
5.1 Kindred State will collect participant names, contact information, and program-related notes and responses for the purpose of delivering services effectively.
5.2 This information is securely stored and used solely for the delivery and administration of the engagement, unless otherwise agreed with the participant. It is not used for marketing. It may be used in anonymised, aggregated form to improve and validate Kindred State's assessments only where the participant has given explicit opt-in permission; such use never includes information that could identify an individual.
6. How your information reaches us, and who else sees it
6.1 For the Organisational Readiness Assessment specifically: your responses are prepared in your own browser, on your own device, and sent by you directly to Kindred State by email. No form provider, survey platform, or other third party collects, transmits, or stores your responses at any point, and they are not sent or stored overseas.
6.2 For other engagements, Kindred State may engage third-party professionals or organisations to assist in delivering services (for example, secure file storage or email delivery). Any such third party is required to comply with this Privacy Policy and to handle information only as directed by Kindred State.
6.3 Kindred State does not sell participant information to any third party, or share it with any third party for that party's own purposes.
7. Data security and retention
7.1 All participant information is stored securely on password-protected systems, with access limited to Kindred State personnel directly involved in delivering the engagement, each bound by the confidentiality obligations in this policy.
7.2 Client records are retained for 7 years from last contact, in accordance with professional record-keeping standards, and then securely destroyed. Where a separate instrument-specific retention policy applies (for example, the Organisational Readiness Assessment retention policy), that policy governs those responses and is disclosed at the point of collection.
8. Participant consent and responsibility
8.1 By participating, participants acknowledge their responsibility to respect the privacy of others and understand the limits of confidentiality in a group setting.
8.2 Participants are welcome to request access to any personal information Kindred State holds about them.
8.3 If a participant considers that any information held by Kindred State is incorrect, they may request in writing that it be corrected, and Kindred State will take reasonable steps to correct it.
9. Complaints about privacy
9.1 Complaints about our privacy practices can be sent to amelia@kindredstate.com.au. We take complaints seriously and will respond within 30 days of written notice.
9.2 If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).
10. Changes to this policy
10.1 This policy is subject to change. Kindred State may update it, and material changes will be communicated to current participants by email. The current version is available on request.
11. Governing law
This Privacy Policy is governed by the laws of Australia, and any disputes arising from it are subject to the jurisdiction of the Australian courts.